Please note that the Insurance Team is currently not office based, and therefore claims and queries should be directed to email@example.com unless otherwise specified below.
The Team can also be contacted on
- 0151 934 2052
- 0151 934 2631
- 0151 934 4061
The Council’s current Insurer for public liability claims is:
QBE Insurance Europe Ltd
The Council’s public liability policy number is:
Legal representatives/solicitors wishing to submit a claim on behalf of their client should submit the same via a Claims Notification Form on the Claims Portal searching for ID D00019 where the Council’s Claims Handlers, Gallagher Bassett, will take over conduct of the claim. If the claim does not qualify for the Claims Portal, then it should be submitted as for unrepresented claimants below.
The Council’s current Insurer for motor vehicle claims is:
Zurich Insurance Company Limited
The Council’s policy number is:
Legal representatives/solicitors wishing to submit a claim on behalf of their client should submit the same via a Claims Notification Form on the Claims Portal searching for ID C00650 where the Council’s Claims Handlers will take over conduct of the claim. If the claim does not qualify for the Claims Portal, then it should be submitted via one of the options below (as for unrepresented claimants).
Unrepresented claimants - individuals wishing to make a claim against the Council, should submit full details including exact locus of the incident, relevant time and date, photographic evidence of both the defect and damage/injury etc. via email to firstname.lastname@example.org.
However, all motor related whiplash injury claims up to the value of £5,000 and occurring on or after 31 May 2021, must, under the Ministry of Justice Whiplash Reforms (Civil Liability Act 2018), be submitted electronically via www.officialinjuryclaim.org.uk where they will be directed to the Council’s Insurer. This applies to all claims whether being initiated by claimants in person, solicitors or accident management companies.
Following the introduction of the Damages Claim Portal (DCP), should court proceedings be issued, the following solicitors are nominated to accept service on behalf of the Council:
100 Old Hall Street
Please ensure the following:
- Use of email@example.com as the defendant solicitor’s email address.
- Quote reference “Sefton Council” as the defendant reference.
Proceedings, other than those being submitted via the DCP, may be served by email via firstname.lastname@example.org.
Please note – Due to large deductibles on insurance policies, Sefton Council pays the majority of any successful insurance claims from its own Insurance Fund. Only when this deductible is breached does the Insurer contribute to the settlement.
|Privacy Notice Insurance||(pdf 277KB)|