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Last Updated on Thursday, January 26, 2023
Customer Service Delays
A new document management system has recently been implemented for our Council Tax and Benefits teams. While staff are being trained and familiarise themselves with the new system, we expect for there to be some processing delays. The new system has also been rolled out to our Contact Centre staff, so long waiting times can be expected should you need to ring us. There may also be occasions when we may need to close the telephone line to our Council Tax customers if waiting times become excessive. We appreciate that the current processing times and waiting times to speak to our Contact Centre will be frustrating and we would encourage customers to use online processes wherever possible.
Customer Service Delays
A new document management system has recently been implemented for our Council Tax and Benefits teams. While staff are being trained and familiarise themselves with the new system, we expect for there to be some processing delays. The new system has also been rolled out to our Contact Centre staff, so long waiting times can be expected should you need to ring us. There may also be occasions when we may need to close the telephone line to our Council Tax customers if waiting times become excessive. We appreciate that the current processing times and waiting times to speak to our Contact Centre will be frustrating and we would encourage customers to use online processes wherever possible.
Customer Service Delays
A new document management system has recently been implemented for our Council Tax and Benefits teams. While staff are being trained and familiarise themselves with the new system, we expect for there to be some processing delays. The new system has also been rolled out to our Contact Centre staff, so long waiting times can be expected should you need to ring us. There may also be occasions when we may need to close the telephone line to our Council Tax customers if waiting times become excessive. We appreciate that the current processing times and waiting times to speak to our Contact Centre will be frustrating and we would encourage customers to use online processes wherever possible.
If you are looking for information or assistance following the effects of the economic downturn or an emergency, the Council and its partners want you to be able to get the help and advice you need as quickly as possible.
For many people, this will be the first time they have needed help or advice with their finances and other matters.
In this section you will find a range of advice and information. as well as contacts of local and national organisations that may be able to assist further.