Raise a Concern Process


Safeguarding is work that helps vulnerable adults to keep their independence, wellbeing and choice and to live a life free from abuse, including neglect. It is important to understand that safeguarding is everyone's responsibility, including yours.

We all have a role to play in preventing abuse.

If you see something, report it as quickly as possible to stop it getting worse.

Raise a Concern 

Do you think a vulnerable adult is being harmed or is at risk of being harmed by someone else or is neglecting themselves?

Are you worried that a vulnerable adult is living in circumstances (at home or in care) where they are being treated badly or neglected?

If you've answered yes to either of these questions, then please call 0345 140 0845 to report your concerns.

Don't worry if you are not sure. All reports will be looked into, and no action will be taken unless it is needed.


What will I be asked?

We will ask you for some information about;

  • yourself (unless you wish to remain anonymous)
  • the person you are concerned about
  • the alleged abuser
  • what you have seen or heard
  • We will let you know who needs to be told

What will happen next?
We will make sure the vulnerable adult is safe and we will contact anyone we need information from.

An important part is talking to the adult concerned, unless it would put them at risk.

A decision will be made within 48 hours about what action is needed. Further enquiries would then be made to look into the issue.

The length of time this takes will depend on the issues involved and the person’s wishes.

Depending on the nature of the concern and the person affected we may refer you to someone else for help. We will tell you what is happening as soon as possible.

Remember, if it's an emergency, dial 999

Last Updated on Wednesday, May 17, 2023

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